Reviews
Reviews that ask themselves.
A short text after the visit invites the patient to rate it. Happy patients are sent to your public review page. Unhappy ones reach you privately, so you can fix it.
How it works
Reviews are part of the same system as your notes, so the patient list and the offices are already set up.
After every visit, your way
Send requests by hand from the patient list, or automatically after the visit or after the note is written, with an optional wait. Quiet hours are respected.
Happy patients go public, others go private
Ratings above your threshold are sent to your public review page. Lower ratings become a private message to your practice.
Built for several offices and doctors
Each office has its own review link. A doctor who works at more than one office can be given a weekly schedule, or the patient is asked which office they visited.
Looks like your practice
Choose colors, lettering, wording, a logo and a short survey for the review page, and preview it before you save.
No pestering
A patient who has left a review is not asked again for a year, and a patient is not texted again within a set window.
Results you can use
See requests, opens, responses, your average rating and the reviews that need a follow-up, and export them.
Good to know
- Text-message consent is confirmed by your practice before sending is switched on.
- The text contains no health information, and review records use ids instead of patient details.
- Anyone on your team can send a request and see whether it was opened or answered. Only practice administrators see ratings and comments.
Questions
Do patients need to give consent to get a review text?
Practices confirm patient text-message consent before sending is switched on. Our team will not switch it on for you without that confirmation.
What does the text say?
The wording is your practice's own, and it contains no health information. A patient taps the link and rates the visit.
What happens when someone leaves a low rating?
A low rating goes to your practice as a private message instead of a public review site, so you can follow up.
Can we see the results?
Practice administrators see a dashboard with the number of requests, opens and responses, the average rating and the reviews that need follow-up, and can export them.
Ask for the review while it is fresh.
Tell us about your practice and we will show you how it would work for you. No patient information needed.
Book a demo